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Placing an Order
At autobar8.com you can expect ordering what you want to be simple, fast, and secure! We provide you with several different ordering, shipping, and payment options for more convenience and versatility. You can place a toll-free order over the phone 888.745.2340, or of course the most exciting way to place a order, right here while you're on the web!
Payment Methods
We securely accept payment via Visa, MasterCard, Discover, PayPal, Check and Money Order. Wire transfer is availiable for orders over $2000.
Security Measures
autobar8 beleives in the security of your personal and financial details. We encrypt all sensitive financial data, never saving it in plain text. Our credit card transactions are protected by SSL. The system goes into secure mode when you finalize your order. Personal information is provided to staff on a need-to-know basis.
Billing & Shipping Addresses
While we make every effort to deliver to the address of your choice, please understand we reserve the right to decline an address we cannot verify. If using an alternate billing and shipping address, please explain the shipping address in the notes section when placing the order (ex.. work, parents house, etc.).
Promotional & Coupon Codes
Promotional and coupon codes are provided on a random and scheduled basis, to help our customers better afford the products they really want! Look for coupons and promotional codes at your faviorte coupon shopping site, on our website or by visiting our Facebook Page.
Ordering Process
The ordering and information update process goes as such.
Customer Places Order - You place your order on our secure online site. Once the order is submitted, your confirmation is displayed for you to print as well as a copy being emailed to you for your records.
Order is Processed and Funds Withdrawal - During the next business hour (10am-6pm EST) after your order is placed, your payment will be processed. At this time, your order status will go from "Pending" to "Processing". If you paid with Check or Money Order, you will be sent a money request email with another invoice. Mail this along with your payment.
Funds Approved - Once the funds are approved and address verification is complete, your order will begin to ship. At this point, your order will go from "Processing" to either "Shipped" or "Dropshipped". "Shipped" orders will usually accompany a tracking number, as they left our center. Orders which are "Dropshipped" will not have the tracking information immediately, as it usually take 3-4 days.
If There is a Problem - In the event
your order is rejected for any reason, an order update by the customer will be required. If the funds are rejected, you will immediately be sent an email, as well as your online order being updated explaining what happened. At this point, you will either need to correct the information as described or cancel the order.
Backorders
Rarely, items in our catalog are out of stock when an order is placed. If this is the case, your order will be placed on Backorder Status. We will notify you with an email stating how long we believe the delay will be. At this point, you have the option to either keep the order and wait for the goods, or to simply cancel penalty free. If you wish to keep the order standing, the goods will be sourced and shipped ASAP. If you wish to cancel the order, you will receive a credit (if charged) for the total amount of the invoice....not a cent less!
Canceling an Order
If you wish to cancel an order, please either do so by login in to your autobar8.com account or give us a call, M-F 10am-6pm at 888-745-2340. Orders which are not yet shipped can be cancelled at any time, for no charge. Special order items cannot be cancelled at anytime. If there is a situation with a special order item, please let us know. We will try everything in our power to correct it with little inconvenience to yourself....however we cannot promise anything. If your item is on backorder or unavailable at the time of order, you may cancel instead of waiting. We completely understand....all you must do is let us know.
Returned & Post Dated Checks
Returned Checks will be subject to a $30.00 charge or the highest amount permitted by law. A courtesy call will be made to the Customer after the first NSF return. Three attempts at depositing the check will be made before the check is returned to the Customer.
Post-dated Checks are not accepted.
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From Our Warehouses
Products listed in our catalog are generally immediately available for shipping. We can have your product(s) shipped to you in five to seven business days. Sometimes it can be quicker, but use the 5-7 number as an "average". Occasionally, we must ship items directly from the manufacturer of that item. When this happens, shipping may be delayed 3-4 more days. Please take this into account when ordering your items. If it is a time sensitive shipment, please upgrade your shipping to express.
Shipping Carriers
We offer shipping via UPS, USPS and FedEx.
Shipping Services
Next Day Air, 2 Day Air, 3 Day Select, Ground, Priority Mail, Worldwide Express (non-US).
Transit Time
Transit time depends on the service you select. For any service, please allow 24 business hours for shipment. For ground and priortity mail packages, please allow 5-7 business days for delivery. For express services, please refer to the service type.
Tracking Numbers
Tracking numbers are generally available for your shipment. Once your order is placed, and the goods shipped, your online tracking number as well as the parcel carrier name will be emailed to you. This allows you to follow the progress of your package from our dock to your door. However, if the item is special ordered or dropshipped from another warehouse, tracking info is not always available. We will be sure to monitor the process of your order, but the customer generally receives the goods before we receive the tracking number.
Please rest assured your package is in route for a speedy delivery!
Shipping Rates
Shipping rates vary depending on location and service type selected. Our rates start at a very reasonable $8.00.
Insurance Included
Shipping insurance is included on all packages we ship. If its lost or damaged, we have you fully covered!
Signature Confirmation
While we do not require signatures on all shipments, there are occasions where signature required may be needed on items mailed from alternate warehouses. We cannot control this circumstance.
Shipping to Hawaii, Alaska, PO Box and Military Addresses
If you live in Hawaii or Alaska, you MUST choose the UPS 2 Day Air or Next Day Air option or the USPS Priority Mail option.
Military Addresses (APO, FPO)
If you are in the military, we would love to serve you! Keep in mind, some items we cannot send over seas. These are items which are breakable such as neon tube kits, glass items and other small pieces we feel would not be as described once they are received by you. Military shipments go out each Friday with the rest of the Post Office orders.
International Shipping
We accept International orders. We have two forms
of payment for International Orders. Option one: we accept
PayPal. If you do not have a PayPal account, you may visit
them at www.PayPal.com.
Option two: You may also wire transfer funds
directly to our bank. For our wire transfer information please Email us.
Our International customers may be subject to import tariffs
which are levied when your package reaches your country. Any
additional charges that may be applied to your shipment must
be paid by the customer. We have no control over these charges
and cannot predict what those charges may be. As a customer
of autobar8.com, you are considered the importer of record
and you must comply with all laws and regulations of the United
States and the country in which you are receiving your merchandise.
Please note, international shipment are subject to inspection
by customs authorities. In addition, autobar8.com may be required
to supply to customs agents information regarding your merchandise.
This is often required in order to facilitate clearance by
customs and to comply with local laws. If you have any questions
regarding this, please contact your local customs office for
further information.
International Shipping (Canada)
Orders being shipped to Canada adhear to all of the above International Shipping rules, with the exception of payment terms. Canadian customers may pay with any payment method we accept.
Shipment Errors, Missing Items & Breakages
In the event your shipment is damaged or incorrect, please notify us at 1-800-789-1409 within 72 business hours. If the item is damaged, we will kindly place a claim with the parcel carrier. This will notify them of the damage, generate a return shipment back to us and pay for new goods to be shipped to you. Claims like this generally take 5-7 business days to close. If a product is incorrect, please notify us by phone or in writing. We will gladly retrieve the incorrect items and provide you with the correct ones, as ordered....at no charge. If you are missing an item from your shipment, please phone in to let us know. We will check stock and see where, if there is one, the error occurred. Remember, occasionally we ship items from other warehouses. So it is possible one package has reached you before the other.
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Refund Terms
All merchandise must be returned in original purchase
condition, with all manuals, accessories and a copy of the
online sales receipt and credit card receipt within 30 days
of purchase. Returned orders with items missing will either
be refused or the missing item amount deducted from the credit. Shipping charges are non refundable and all returns are subject
to a 15% restocking fee.
Requesting a Refund
Phone customers must first Submit an RMA (Return Merchandise Authorization request using the form at this link. Online Customers must log in to the Customer Lobby, view their order history and click the order that applies for the RMA. You will see the Request RMA link at the top of the order details page.
You must wait for the RMA response from Customer Service which will be sent in 1-2 business days. Further instructions will be included at that time to expedite the return/exchange.
Returning the Merchandise
Please
pack returns carefully (using the packaging it came with)
and
use a traceable
method
of
shipment
(UPS
Ground
is
probably the most inexpensive). Do NOT put the labels on the outside of the product box. You MUST put the product you wish to return into a separate shipping box and send it like such. If you mark up, tape or destroy the products packaging, you will be responsible for purchasing a new box. Once we get back the item(s)
we'll credit your account.
Address to Mail Returns
GNU Industries, Inc.
Attention: Returns
10501 NW 50th St., Suite 103
Sunrise, FL 33351
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Sales Tax
If you live in the state of Florida, you will be assessed 6% Sales Tax (0.06)
Declined Credit Cards
If your credit card declines when we try to process it, we will notify you via email and update your order in the customer lobby. You will have an oportunity to update your payment method or try the same one again. Unfortunatly, the bank does not give us a reason for the decline. If you are unsure as to why your payment delcined, please contact your bank at the number on the back of your card.
Billing Address Issues
To ship an item, we reuqired a confirmed billing address and a verifiable shipping address. If the billing address you enter does not match the address your credit card has on file, your order will be declined. You can either update the address you have on file with your bank, or enter the correct billing address by using the link in the email we send. |
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| At autobar8.com, every Customer is a Valued Customer. autobar8.com wants your shopping experience to be the best and we want you to find the value, convenience and products that you're looking for.
To ensure Customer integrity, autobar8.com will use any personal information collected by autobar8.com only for identification and contact purposes and/or for demographic information to be used by our staff. This information will be used to help autobar8.com ensure that its services are best designed to meet your needs.
Regarding e-mail, autobar8.com does not send unsolicited or "Spam" e-mail. autobar8.com uses e-mail addresses collected for a number of e-mail alerts and newsletters, which are voluntary subscriptions that inform Customers of special offers, price discounts and new Special items. Customers are given the option to subscribe and/or unsubscribe to these lists at any time. autobar8.com does not sell or rent its e-mail lists to anyone.
It is against autobar8.com's policy to provide any Customer information to any third party without the Customer's permission. autobar8.com is an electronic commerce company that is dedicated to its Customers security and privacy and has went to drastic measures to maintain the security of our Customers sensitive personal information.
With these important facts in mind, please relax and enjoy your visit! |
In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
Much of the product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Prices and available quantities are subject to change without notice.
In no event shall autobar8.com and GNU Industries, Inc have any liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the merchandise.
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